Orders & Shipping
Orders are typically processed and dispatched within 10–14 business days from confirmation. Customized, made-to-order, or altered pieces may take longer.
We currently ship across India. For international shipping, please reach out via email or WhatsApp.
Once dispatched, tracking details are shared via email, SMS, or WhatsApp.
Yes, on eligible orders. A 10% advance payment is required to confirm COD orders, with the remainder payable on delivery.
Returns, Exchanges & Damages
As each piece is crafted with care and often made in limited quantities, we do not offer returns or refunds.
Yes — size exchanges can be requested within 7 days of delivery, subject to availability. Items must be unused, unworn, unwashed, and returned with original tags and packaging.
Notify us within 24 hours of delivery with clear photos and an unboxing video. Once verified, we'll arrange a replacement or exchange.
Customized or made-to-order garments, altered products, items showing wear/wash/stains/damage, and items missing original tags or packaging.
Cancellations
Orders can be cancelled within 24 hours of placement, as long as production hasn't started. Customized or made-to-order items cannot be cancelled once production begins.
Yes. The 10% COD advance is refundable if cancelled within 24 hours. If ATAARA cancels an order after payment, you'll receive a full refund.
Customization
Yes, select products are eligible for custom sizing, length adjustments, sleeve modifications, and other approved alterations — discussed via chat.
Once production starts, customized orders can't be cancelled, returned, or exchanged. Please provide accurate measurements, as ATAARA isn't responsible for fit issues from incorrect details provided by the customer. Slight variations are a natural part of the bespoke process.
General
Colours and details may vary slightly due to photography, lighting, screen settings, and the handcrafted nature of our pieces.
No. Payments are processed securely through third-party payment gateways; we don't store complete card or banking information.
We never sell, rent, or trade your data. It's only shared with trusted partners (payment gateways, couriers, service providers) needed to fulfil your order, or where required by law.
You can contact us via the details listed on our website, or through email/WhatsApp for order and shipping enquiries.