Refund policy

At ATAARA, every piece is thoughtfully crafted in limited quantities with great attention to detail. For this reason, we do not accept returns or offer refunds once an order has been confirmed and processed.

However, we are happy to assist with eligible size exchanges and resolve any issues related to damaged or incorrect products.

Size Exchanges

We understand that finding the right fit matters.

  • Size exchange requests may be made within 7 days of delivery, subject to size availability.
  • Garments must be unused, unworn, unwashed, and returned with all original tags and packaging intact.
  • Requests received after 7 days from the date of delivery cannot be accommodated.
  • Exchange requests are subject to stock availability. If the requested size is unavailable, our team will assist you with the available options.
  • Customers are responsible for the cost of shipping the product back for a size exchange unless the exchange is due to a damaged, defective, or incorrect item.

Damaged, Defective or Incorrect Items

While every order undergoes quality checks before dispatch, if you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.

To help us review your request, we may require:

  • Clear photographs of the product
  • An unboxing video showing the condition of the package and item

Once verified, we will arrange a suitable replacement or exchange at no additional cost.

Items Not Eligible for Exchange

The following items cannot be exchanged, returned, or refunded:

  • Customized or made-to-order garments
  • Altered products
  • Products that have been worn, washed, or damaged after delivery
  • Products with perfume, stains, makeup marks, or signs of use
  • Products returned without their original tags or packaging
  • Please refer to our Customization Policy for terms relating to customized and made-to-order garments.

Refund Policy

ATAARA does not offer returns or refunds once an order has been confirmed and processed. Refunds will only be issued if ATAARA is unable to fulfil the order or where otherwise required under applicable law.

Refunds will only be issued if:

  • ATAARA is unable to fulfil your order, or
  • A refund is otherwise required under applicable law.

Where applicable, approved refunds will be processed to the original payment method.

Cancellation Policy

  • Orders may be cancelled within 24 hours of placement.
  • Once an order has entered production or processing, it cannot be cancelled.
  • Customized, altered, or made-to-order products cannot be cancelled once production has commenced.
  • The 10% advance payment made for COD orders is refundable if the order is cancelled within 24 hours of placement.
  • ATAARA reserves the right to cancel any order due to product unavailability, pricing errors, or unforeseen circumstances. In such cases, any amount paid will be refunded.